1. Introduction

C2S Recovery ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in line with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

Name, address, and contact details
Vehicle registration and location
Payment information (if applicable)
Communication logs (e.g., emails, call history)
Website usage data (e.g., cookies, analytics)

3. How We Use Your Information

To provide vehicle recovery and related services
To communicate with you about your booking
To comply with legal and regulatory obligations
To improve our services and website performance

4. Lawful Basis for Processing

We process your data under the lawful bases of contract (to fulfil services), legal obligation, and legitimate interest (to improve our services and ensure safety).

5. Sharing Your Information

We do not sell your data. We may share your personal information with:

Our staff and contractors to carry out services
Payment processors for transactions
Legal authorities if required by law

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes we collected it for, including legal and accounting requirements. Typically, this is 6 years for service and financial records.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent (where applicable)
Lodge a complaint with the Information Commissioner's Office (ICO)

8. Cookies and Website Tracking

Our website may use cookies to enhance user experience and gather analytics. You can manage cookie preferences via your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: [email protected]
Phone: 07949 793110